Website

Metamora State Bank Official Website: https://www.metamorabank.com

• Call your local branch for support
• info@metamorabank.com

Text

MSB will never text you directly.

Automated Calls

MSB will never ask you to enter or give account information to an automated phone system outside of telephone banking or debit card fraud calls.

• You should always be suspicious of requests for personal banking information.

Debit Cards Calls

MSB has automated calling related to debit card transactions.

• The calls originate from a 219 area code and will have live operators.

What are those calls like?

• The operator will identify as Metamora State Bank.
• The operator will ask for the name on the card and or account number.
  • The operator may also ask for 2 of these items: Address, DOB, and primary social security number
• They will describe the transaction for a card ending in XXXX to confirm that the customer performed the suspicious transaction.

Email

I. Online Banking Email

MSB may email you from your online banking product, but the email will not include links to websites. You may configure email alerts.

• When in doubt call us.
• The emails may include phone numbers to call which will most likely be an 800 number or a published number.
• The email will never ask you to reply.
• The email will never have an attachment.
• The email will not include active links. It may include an advisement to go to the website for information, but not a link.
• Email alerts about your accounts will usually come from myebanking@csiweb.com on behalf of no-reply@metamorabank.com

Online Banking Email Alert Configuration in figures below:

Online Banking Alert Email Sample below:

II. eStatement Email

You must opt-in to receive eStatement notices. Once enrolled you will receive eStatement availability notices by email.

• The email will come from notify@csiweb.com on behalf of statements@metamorabank.com

eStatement Sample Notice below:

III. Loan Application Email

If you filled out a loan application with one of our loan officers, you will possibly receive email from them during the process.

• The email from address will look like this jsdoe@metamorabank.com and be sent to the email you provided in your application.
• You can find our loan officers and their contact information here.
• When in doubt call us.

Direct Human Call

MSB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.

Calls from MSB will originate from these numbers, and you should call these numbers to verify identity or suspicious activity.

• Metamora: 419-644-2361
  • Caller ID should show Metamora Bank depending on the number of characters allowed
• Sylvania: 419-885-1996, 419-882-3001, 419-882-4401, 419-882-4553, 419-882-4857
  • Multiple Lines call out. Caller ID should show Metamora State Bank or Metamora Bank depending on the number of characters allowed
• Maumee: 419-794-3404
• You may receive calls from MSB about debit card fraud. That number will start with 219.
• If you filled out a loan application with one of our loan officers, you may receive calls from them during the process from one of the above numbers.